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Quality and Assurance

Our Policies

A shared framework that defines how we do our work.

At Biosmyrna, our policies form the basic framework of how we do business, from our approach to quality and organic products to food and feed safety and customer relations.

These policies are not just corporate texts that define certain processes. They set out the approach we adopt in the decisions we take, the business relationships we build and the products and services we offer.

  1. We See Quality as a System

    We treat quality not just as the final check of a product, but as a whole process that extends from sourcing to delivery.

  2. We Protect the Identity of Organic Products

    For us, organic trade is not just buying and selling certified products.

  3. We Offer Safe and Suitable Products

    We treat food and feed safety as an integral part of our commercial activities.

  4. We Stand Behind the Promises We Make to Our Customers

    We do not see our customer relationships as just a sales transaction.

  5. We Keep Moving Towards Better

    We believe every process can be done better.

We See Quality as a System

Quality starts before the final check.

We treat quality not just as the final check of a product, but as a whole process that extends from sourcing to delivery.

We run our processes within a defined quality management system, monitor our practices and keep improving by learning from the results we achieve.

We Protect the Identity of Organic Products

  1. Source
  2. Identity
  3. Traceability

For us, organic trade is not just buying and selling certified products.

We see protecting the product’s organic character, the relevant requirements and traceability, throughout the process from its source until it reaches the customer, as one of the core elements of how we do business.

We Offer Safe and Suitable Products

We treat food and feed safety as an integral part of our commercial activities.

We are committed to assessing products in line with the relevant regulations, quality requirements and customer expectations, carrying out the necessary checks and safeguarding product safety throughout the process.

We Stand Behind the Promises We Make to Our Customers

The terms we commit to are the foundation of our work.

We do not see our customer relationships as just a sales transaction.

We care about understanding needs correctly, acting in line with the agreed terms, keeping our promises on time and using the feedback we receive to improve our work.

We Keep Moving Towards Better

We believe every process can be done better.

By assessing changing customer needs, market conditions, regulatory requirements and our own experience, we aim to continually improve the way we work.

Our Policies Form a Whole

This approach is not limited to the five headings above.

Alongside its policies on quality, organic product trade, food and feed safety, customer satisfaction and continuous improvement, Biosmyrna also has policies on the environment, ethics, human resources, information security, risk management and supplier relations.

Together, all these policies support our company’s approach of building a responsible, reliable and sustainable business.

BiosmyrnaOur framework for doing business

Our shared purpose

The shared purpose of our policies: to do the right thing, to stand behind our word and to make our work better every day.

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